Deliver exceptional IT service, fast
Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.
Shape your processes to match the way you work
Start with ITIL best practices out-of-the-box and easily adapt your service management processes to match the way your teams work. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps.
Resolve issues fast as an integrated team
Bring development, operations, and support teams together using a common platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Opsgenie, and Statuspage, allow for a seamless experience so teams collaborate quickly and easily.
Jira Service Management
Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.
USERS
- DevOps managers
- IT operations managers
- Support managers
- IT Service desk agents
- Enterprise architect
- Services owner
USE CASES
- ITSM
- Service Desk
- Enterprise Service Management
- Service Request Management
- Incident Management
- Problem Management
- Change Management
- Asset Management
- Customer Support
- Ticketing Support
REQUEST MANAGEMENT
Manage work across teams with one platform so your employees and customers quickly get the help they need.
INCIDENT MANAGEMENT
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
PROBLEM MANAGEMENT
Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
CHANGE MANAGEMENT
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
ASSET MANAGEMENT
Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
CONFIGURATION MANAGEMENT
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
KNOWLEDGE MANAGEMENT
Leverage Confluence for an open approach to knowledge management. Foster team collaboration across ITSM practices.
