ITIL® 4 Foundation - IT Service Management Certification

ITIL 4 Foundation

PMOBytes, a leading provider of professional training and certification courses, offers an exceptional learning experience for the ITIL® 4 Foundation – IT Service Management Certification. 

Through a comprehensive approach, PMOBytes introduces an end-to-end operating model that encompasses the creation, delivery, and continual improvement of technology-enabled products and services. 

Their expert instructors deliver engaging and interactive sessions that not only cover the core concepts of ITIL 4 but also provide practical insights and real-world examples.

What’s Included?

  • Duration: 16 hours of training
  • Domain: Service Management
  • Delivery Method: Hybrid, Physical, Virtual Classroom, Self-study (e-learning)/ Exam Only
  • Accreditor: AXELOS, PEOPLECERT
  • Features: Exam Voucher (Provided upon training registration), Official eBook, Learning Resource Kit

Embrace the future of IT service management ! Embrace ITIL 4 !

Course Description

ITIL® 4 Foundation: The Key to Modern IT Service Management

ITIL 4 Foundation is the gold standard for IT service management (ITSM) certification. It provides you with an end-to-end operating model for creating, delivering, and continually improving technology-enabled products and services. This course is perfect for anyone who wants to understand the key concepts of IT and digital service delivery and help their organization embrace a new service management culture.

Whether you’re just starting your ITIL 4 journey or looking to update your existing knowledge, this course will help you:

  • Understand how modern IT and digital service organizations operate.
  • Learn how value streams can increase speed and efficiency.
  • Discover how cultural and behavioral principles can guide work that benefits the wider organization.
  • Master commonly used service management terms and concepts.

Get Certified in the Global Standardized ITIL™ Framework

PMOBytes is an AXELOS Authorized Training Organization (ATO) that provides ITIL 4 Foundation courses every month. We also offer individualized training sessions on weekends for busy professionals in Doha, Qatar.

Our instructors have over 20 years of experience in the IT management field and are authorized instructors from AXELOS and PeopleCert. They have a unique teaching style that helps even the most complex concepts easy to understand using real-life examples.

Course information

The ITIL® 4 Foundation course includes:

  • Extensive introductions to the core concepts of ITIL
  • A thorough understanding of the ITIL guiding principles and how they can improve your work and your organization’s overall performance
  • Group discussionscase study-based activities, and real-world examples to help you solidify your understanding
  • The knowledge and skills you need to successfully pass the ITIL® 4 Foundation certification exam


The ITIL® 4 Foundation course is aimed to enable ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Professionals with the following job titles are expected to benefit from this module:

Professionals with diverse Backgrounds:

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

Lead Instructor Details

  • 20 years of Professional Service Management Experience
  • Certified in ITIL Expert, CISA, PMP, PRINCE 2, TOGAF, CCEIT and COBIT
  • PG Diploma Holder in International Business
  • Currently working as IT Governance, Risk and Compliance Manager
  • Peoplecert Accredited Trainer for ITIL and PRINCE2



Physical Classroom

Virtual Class

Individual Virtual Class


Physical & Online Tutor

Location in Qatar

Online Tutor

Dedicated Online Tutor

Self Paced Learning with Exams

16 Hours

16 Hours

16 Hours

16 Hours

1 year

-2 hrs session (on weekend) &
2 hrs (on week days)

-2 days session (on weekend)

-10 sessions

Agreed Pre-booked sessions

24/7 from Registration

Included with Exam Voucher

Next batch as per your needs


Included with Exam Voucher

Included with Exam Voucher

Individual sessions with Flexible timings and includes exam voucher

Learn Anytime from Anywhere


  • Introduction and Overview of ITIL4 Foundation
  • Key concepts of service management
  • Four dimensions of service management
  • Service value system
  • Introduction to practices
  • Purpose of 11 practices and some definitions
  • Introduction to seven key practices in detail
  • Continual improvement
  • Change control
  • Incident management
  • Service request management
  • Service level management
  • Exam simulator

Course Material

Course Details


The ITIL 4 course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organisation. With the help of the ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 certification.

Optional extras:


  • 12 months online access to our accredited ITIL 4 Foundation course
  • Full tutor support
  • ITIL 4 Foundation exam simulator

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

  • Closed book
  • 60 minutes duration
  • 40 questions each worth 1 mark
  • Pass mark 65% or higher (26 marks or above)

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